Gaming should be fun, not stressful. Karkeya believes every player deserves an enjoyable and controlled experience. Get to know our responsible gaming policy and tools.
Responsible gaming at Karkeya means treating gaming purely as entertainment — not as a source of income or a way to solve problems. We believe gaming is only truly enjoyable when approached mindfully, within set limits, and for the right reasons.
Online gaming is growing rapidly in Bangladesh. At Karkeya, player protection is our top priority. Responsible gaming means knowing your budget, managing your time, and having the courage to take a break when you need one.
Karkeya's responsible gaming program meets international standards. Our goal is to build a platform where every user feels safe and comfortable — which is why every account comes with voluntary limit-setting, the option to take breaks, and access to professional support.
Responsible gaming rests on three core pillars: Awareness (understanding your own gaming habits), Controls (keeping time and spending within set limits) and Support (seeking help in the right place when needed). Karkeya is committed to supporting you fully in all three areas.
It is not always easy to tell when gaming has crossed the line from fun to a problem. Karkeya wants you to be aware of the following signs. If you recognise two or more of them in yourself, seeking professional help is the right move:
You are spending beyond your set budget and placing more bets to recover losses.
You are spending far more time gaming than planned and are unable to stop.
You feel anxious, irritable, or restless when you are not gaming.
You are hiding the extent of your gaming from family or friends.
Gaming is affecting your daily routine, family responsibilities, or career.
You are taking out loans or dipping into savings to fund your gaming.
Chasing losses by placing larger bets in hopes of winning back what you've lost.
You have tried repeatedly to quit gaming but have been unable to.
Karkeya provides several free responsible gaming tools on every account. They are easy to use and can be activated at any time from your settings:
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, it takes effect immediately.
Set a maximum duration for each gaming session. You will receive an automatic notification when the time is up.
Once you reach a set loss amount, your account will be temporarily suspended automatically. Keep your financial losses under control.
Take a break from gaming for anywhere between 24 hours and 30 days. During this period, placing bets on your account will not be possible.
For a longer break, lock your account for anywhere between 3 months and 5 years.
View a detailed report of your gaming history, total spending, and time played — and take stock of where you stand.
The key to a successful and enjoyable gaming experience is a clear budget plan. Follow the limit structure below for responsible gaming on Karkeya:
| Limit Type | Minimum | Maximum | Time of Change |
|---|---|---|---|
| Daily Deposit Limit | BDT 100 | Set Your Own | Immediate (decrease) / 24 hours (increase) |
| Weekly Deposit Limit | BDT 500 | Set Your Own | Immediate (decrease) / 7 days (increase) |
| Monthly Deposit Limit | BDT 1,000 | Set Your Own | Immediate (decrease) / 30 days (increase) |
| Daily Loss Limit | BDT 50 | Set Your Own | Immediate (decrease) / 24 hours (increase) |
| Session Time Limit | 15 Minutes | 8 Hours | Immediate |
If you feel you need a long break from gaming, use Karkeya's self-exclusion feature. Once activated, no bets or deposits will be possible on your account for the specified period. Follow the steps below:
Log in, click the profile icon in the top right corner, and select the "Responsible Gaming" section.
Click the "Self-Exclusion" button and choose a period: 3 months, 6 months, 1 year, 2 years, or 5 years.
An OTP will be sent to your registered phone number for security verification. Use the OTP to confirm your identity.
Exclusion takes effect as soon as it is confirmed. Account access will be blocked until the specified period ends.
Once your exclusion period ends, the Karkeya support team will reach out to you. A brief assessment must be completed before your account is reactivated.
Karkeya is strictly for users aged 18 and over. We are fully committed to keeping minors away from gaming, and have put a number of stringent measures in place to ensure this:
If gaming becomes a problem, you are not alone. Beyond Karkeya's support team, professional help is also available. Consider the following options:
Available 24/7. Log in to your account and click the chat icon. Our support agents are specially trained in gaming-related concerns and are ready to help.
For any responsible gaming questions or concerns, email us at [email protected]. You will receive a detailed response within 24 hours.
Speak with a mental health professional about gaming addiction. Karkeya provides financial assistance for this service.
If a family member is struggling with a gaming problem, seek expert guidance through Karkeya's Family Support Program.
To help build a responsible gaming culture at Karkeya, here are some practical tips. Follow these and gaming will always stay fun:
Set Your Budget First: Before you start playing, decide the maximum amount in BDT you are willing to spend and never exceed that limit.
Stick to Your Time Limits: Allocate a fixed amount of time for each session. Set an alarm so you can stop on time.
Stop After a Loss: Chasing losses is dangerous. If you lose, take a break.
Keep gaming separate from essential expenses: Never bet with money set aside for rent, food, or education.
Avoid Alcohol: Gaming under the influence of drugs or alcohol impairs your judgment and decision-making.
Take Regular Breaks: Take a 10–15 minute break every hour. Get up, walk around, and drink some water.
Do not treat gaming as a profession: Online gaming is not a reliable source of income. It is entertainment, not an investment.
Let Your Loved Ones Know: Let a family member or trusted friend know about your gaming habits. They can step in and alert you when needed.
Review Regular Reports: Use Karkeya's gaming report feature to track your monthly spending and time.
Develop other hobbies: Keep up hobbies outside of gaming — such as reading, sports, or creative pursuits — so that gaming does not become the centre of your life.
We don't just write policies — we take active steps to protect players at every turn.
Karkeya operates in accordance with international gaming authority guidelines. Responsible gaming is a condition of our license.
Our support agents are specially trained in responsible gaming and mental health. Providing compassionate assistance is at the heart of what we do.
Any decision to reduce your deposit or loss limit takes effect immediately — no delays, no complications.
Automatic notifications are sent when extended gaming sessions, unusual spending, or risky behaviour are detected.
Karkeya automatically analyzes risky gaming patterns and proactively reaches out when intervention is needed.
Karkeya works in partnership with mental health organizations to ensure players can quickly access expert support whenever they need it.
Find answers to the most frequently asked questions here.
Register today and access all our responsible gaming tools for free. Play at your own pace, within your own limits, in complete safety.